Customer charter

The customer care team at Countryside Annington is committed to providing you, our customers, with quality homes. The whole team is working to achieve one common goal; to ensure that you are satisfied and happy with your new home, from the moment that you make your reservation to the day you move in and beyond.

No matter who you are dealing with, or what queries, questions or complaints you may have, you can be confident that we will adhere to the terms of our Charter and the “Consumer Code for Home Builders”. Copies of the Code are available from our sales offices and via countryside-properties.com and will be provided to you upon reservation.

Our customer care begins with our trained Sales Consultants who offer guidance on the legal process involved in buying a home and help with arranging mortgage finance through independent financial consultants.

Every Countryside Annington home carries our commitment to quality. You have the added assurance of every home carrying the National House Building Council Warranty (Buildmark) against structural defects for a ten-year period following the date of legal completion.

For further information visit nhbc.co.uk/homeowners

Each property is quality checked and commissioned by our dedicated customer care team before handover to its new owner.

Each new owner will be invited to meet a member of the customer service team to have a practical demonstration of their new home.




The Marketing Suite is open Thursday - Monday, 10am-5pm
The Mount, Maurice Browne Avenue, Off Morphou Road, Mill Hill,